See our Help Center for FAQ and about our online booking services for long-stay parking and short stay parking

1. How to book through Aparcalia? No booking fees

   step by step guide about how to book in any of our affiliate parkings

2. What to do to when arriving at the carpark?

   How to proceed once youve made your booking

3. Best Price Guaranteed. Quality Carparks

   See our best price guarantee and quality carparks program

4. Cancel a reservation Free

   Follow these instructions if you want to cancel a parking booking

5. Modify reservation Free

   Follow these instructions if you want to modify a reservation

6. I return with delay. Will I have to pay more?

   Find out about the free extra parking time that most of our parking affiliates offer

7. I do not know precisely when I will get to the parking

   See here what to do, specially for Valet Parking Services

8. I am not sure what car Im taking

   Its okay: see here how to fill in your car details when you are not sure about the vehicle

9. Changes during my stay: do not know when I will return

   Follow these instructions if you change your plans while you travel

10. Prepay online or pay at the carpark

    Pay online without cancellation fees or pay at the car park

11. Why sometimes do I have to give my credit card number?

    Some car parks require prepaid bookings to guarantee the best price. Free cancellation if made ​​at least with a 1 hour notice.

12. Is it safe to book on Aparcalia?

    We operate in a secure environment

13. Is my car safe?

    Your car will always be surveilled

14. Where is the parking? Information about transfers

    Want to know where is the parking?

15. Do I have to leave my car keys at the parking?

    In some carparks it is compulsory such as the valet parking. In others, it is optional and in others you must take them with you.

16. Download Invoice

    If you paid online in Aparcalia, dowload your invoice upon return

17. Last minute reservations

    Were sorry we can not handle last minute bookings.